FAQ

Which Countries Do You Ship To And How Much Does It Cost?
We ship worldwide. All shipping is FREE

How Long Will My Order Take To Arrive?
The shipment will usually take between 5 to 20 business days to arrive. Please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing which is unfortunately not under our control.

My Order Has Not Arrived On Time, What Should I Do?
If your order does not arrive within the estimated shipping period of 5 to 20 business days, please inform us via info@slicklane.com

As stated above, please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing which are unfortunately out of our control.

I Received A Wrong Sized Item. What Should I Do?
We sell internationally, so please ignore the sizing labels. The sizing labels on the clothing you will receive is in international sizing and therefore it may not match the size you selected when making the purchase online. However, the actual size of each item should still match the size you ordered online.

Please try on each item first. If the items do not fit you, please contact us via info@slicklane.com to organise an exchange.

Can I Change The Delivery Address For My Order After I Have Placed It?
Yes, but only if you do so quickly. We are unfortunately unable to change the address of any order that has already been processed or dispatched. Please contact us on info@slicklane.com for any queries.

My Order Arrived Damaged. What Should I Do?
In the unlikely scenario your order was damaged in transit, we will happily exchange the product.

In order for us to process your refund or exchange, please contact our support team on info@slicklane.com with your order information and a photo of the fault. We will assess your case and let you know if you are eligible for a refund.

I’m Not Happy With The Item I Received.
Please contact us at info@slicklane.com and we will assess and approve the return of the item in accordance with our returns policy. Please note that we cannot accept any returns after 30 days from the date of delivery. 

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